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Monday, 12 January
Tuesday, 13 January
Wednesday, 14 January
Thursday, 15 January

Maya Lindqvist and Tom HartleyPage 5 of 8
Tuesday, 13 January 2026
Tom Hartley
Voice note: 00000021-AUDIO-2026-01-13-18-42-10.m4a
Hi Maya, it's Tom. Look, I've spoken to the engineer and he says the part has to be ordered, so it won't be this week. I know it's cold. Get yourself a couple of electric heaters and keep the receipts, and I'll take the cost off February's rent. And you don't need to pay the full rent until this is fixed, we'll sort it out when it's working again.
Maya Lindqvist
OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
Tom Hartley
Yep 👍
Wednesday, 14 January 2026
Maya Lindqvist
Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
Thursday, 15 January 2026
Maya Lindqvist
Photo: 00000027-PHOTO-2026-01-15-07-58-12.jpg

Maya Lindqvist
This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
Tom Hartley
That was there before you moved in
Made with Chat on FileExport fingerprint df7d555c24a2c628
He promised it here, then said he didn't.

It shouldn't be your word against theirs
Maya's landlord promised her money off the rent in a voice note. A week later, he said he never agreed to it.
Her PDF shows both, word for word, with the date and time.

Tuesday, 13 January 2026
Tom Hartley 18:42:54
Hi Maya, it's Tom. Look, I've spoken to the engineer and he says the part has to be ordered, so it won't be this week. I know it's cold. Get yourself a couple of electric heaters and keep the receipts, and I'll take the cost off February's rent. And you don't need to pay the full rent until this is fixed, we'll sort it out when it's working again.
Maya Lindqvist 19:10:10
OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
Tom Hartley 19:24:48
Yep 👍
Tuesday, 20 January 2026
Tom Hartley 08:15:45
Morning. So the engineer came yesterday and he says the boiler's actually fine now, the pressure was low, that's all it was. So I don't think there's anything to take off the rent. I never agreed to anything like that. Just top up the pressure next time.
Tom Hartley 10:30:30
I don't remember saying that
Seven days later
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Page 5 of 8
- The dates it covers
- A code for your export
- How to read it
- The whole chat in short
- Highlights and promises
- Who wrote how much
- What time of day
- Which days
- Every message, in order
- A number you can point to
- The voice note, written out
- The photo where it was sent
- The exact time of each one
- Nothing left out
- Right up to the last message
See who said what, and when
Who wrote the most, at what time of day and on which days. It's free to see when you open your chat, and it's in your PDF too.

Messages per person
Voice notes and recording time
- Maya Lindqvist
- Tom Hartley
Messages per day
| Maya Lindqvist | Tom Hartley | |
|---|---|---|
| 8 Jan 2026 | 5 | 3 |
| 9 Jan 2026 | 1 | 2 |
| 10 Jan 2026 | 0 | 0 |
| 11 Jan 2026 | 0 | 0 |
| 12 Jan 2026 | 2 | 1 |
| 13 Jan 2026 | 3 | 2 |
| 14 Jan 2026 | 1 | 0 |
| 15 Jan 2026 | 3 | 2 |
| 16 Jan 2026 | 0 | 0 |
| 17 Jan 2026 | 0 | 0 |
| 18 Jan 2026 | 0 | 0 |
| 19 Jan 2026 | 2 | 0 |
| 20 Jan 2026 | 2 | 3 |
| 21 Jan 2026 | 0 | 0 |
| 22 Jan 2026 | 0 | 0 |
| 23 Jan 2026 | 0 | 0 |
| 24 Jan 2026 | 1 | 0 |
| 25 Jan 2026 | 0 | 1 |
| 26 Jan 2026 | 3 | 1 |
| 27 Jan 2026 | 1 | 1 |
| 28 Jan 2026 | 2 | 0 |
| 29 Jan 2026 | 0 | 1 |
| 30 Jan 2026 | 0 | 0 |
| 31 Jan 2026 | 0 | 0 |
| 1 Feb 2026 | 0 | 0 |
| 2 Feb 2026 | 0 | 0 |
| 3 Feb 2026 | 2 | 1 |
Time of day
| Maya Lindqvist | Tom Hartley | |
|---|---|---|
| 00:00 to 01:00 | 0 | 0 |
| 01:00 to 02:00 | 0 | 0 |
| 02:00 to 03:00 | 0 | 0 |
| 03:00 to 04:00 | 0 | 0 |
| 04:00 to 05:00 | 0 | 0 |
| 05:00 to 06:00 | 0 | 0 |
| 06:00 to 07:00 | 0 | 0 |
| 07:00 to 08:00 | 7 | 0 |
| 08:00 to 09:00 | 3 | 2 |
| 09:00 to 10:00 | 4 | 3 |
| 10:00 to 11:00 | 0 | 2 |
| 11:00 to 12:00 | 1 | 2 |
| 12:00 to 13:00 | 1 | 2 |
| 13:00 to 14:00 | 2 | 0 |
| 14:00 to 15:00 | 0 | 1 |
| 15:00 to 16:00 | 0 | 1 |
| 16:00 to 17:00 | 2 | 0 |
| 17:00 to 18:00 | 1 | 0 |
| 18:00 to 19:00 | 0 | 2 |
| 19:00 to 20:00 | 2 | 1 |
| 20:00 to 21:00 | 1 | 1 |
| 21:00 to 22:00 | 3 | 1 |
| 22:00 to 23:00 | 1 | 0 |
| 23:00 to 00:00 | 0 | 0 |
Day of the week
| Maya Lindqvist | Tom Hartley | |
|---|---|---|
| Monday | 7 | 2 |
| Tuesday | 8 | 7 |
| Wednesday | 3 | 0 |
| Thursday | 8 | 6 |
| Friday | 1 | 2 |
| Saturday | 1 | 0 |
| Sunday | 0 | 1 |
Person by person
| Maya Lindqvist | Tom Hartley | |
|---|---|---|
| Messages | 28 | 18 |
| Conversations started | 12 | 5 |
| Words typed | 311 | 105 |
| Voice notes | 1 | 2 |
| Recording time | 17 s | 33 s |
| Photos | 2 | 0 |
| Other files | 0 | 0 |
| Typical reply | 12 h 23 min | 1 h 28 min |
Longest gap: 4 days 22 h, from message 43 (Tom Hartley, 29 Jan 2026, 14:26:02) to message 44 (Maya Lindqvist, 3 Feb 2026, 13:02:14).
A new conversation starts when someone writes after at least 6 hours of quiet. Typical reply is how long a person usually takes to answer.
1 message only says something like “This message was deleted” or “image omitted”. It still counts as a message.
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[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.

[08/01/2026, 07:00:00] Maya Lindqvist: Messages and calls are end-to-end encrypted. Only people in this chat can read, listen to, or share them.
[08/01/2026, 07:12:24] Maya Lindqvist: Hi Tom, the boiler stopped working overnight. No heating and no hot water this morning.
[08/01/2026, 07:13:31] Maya Lindqvist: It's showing a flashing red light and the code F28.
[08/01/2026, 08:40:40] Tom Hartley: Morning Maya. Have you tried turning it off and on?
[08/01/2026, 08:44:08] Maya Lindqvist: Yes, twice. And I checked the gas meter, it's fine.
[08/01/2026, 09:02:14] Tom Hartley: OK I'll call Dave my engineer
[08/01/2026, 17:30:30] Maya Lindqvist: Any news from Dave? It's 11 degrees in the flat.
[08/01/2026, 18:55:25] Tom Hartley: He can come Friday
[09/01/2026, 12:21:27] Tom Hartley: Dave says he's stuck on another job. Now Monday.
[09/01/2026, 12:25:55] Maya Lindqvist: That means a whole weekend without heating or hot water. Is there anything sooner?
[09/01/2026, 12:40:40] Tom Hartley: Not at this time of year. Sorry. Monday first thing.
[12/01/2026, 09:48:36] Maya Lindqvist: Dave's here now.
[12/01/2026, 11:15:45] Maya Lindqvist: He got it running but he says it won't last. He says the diverter valve needs replacing.
[12/01/2026, 11:32:44] Tom Hartley: OK leave it with me
[13/01/2026, 07:05:35] Maya Lindqvist: It's off again. Same red light.
[13/01/2026, 07:06:42] Maya Lindqvist: Can you please confirm when the new part is coming?
[13/01/2026, 18:42:54] Tom Hartley: <attached: 00000021-AUDIO-2026-01-13-18-42-10.m4a>
[13/01/2026, 19:10:10] Maya Lindqvist: OK. Thank you. So I buy heaters, keep the receipts, and you take them off February's rent?
[13/01/2026, 19:24:48] Tom Hartley: Yep 👍
[14/01/2026, 20:02:14] Maya Lindqvist: Got two heaters from the hardware shop. £84.98 in total. I've kept the receipt.
[15/01/2026, 07:58:46] Maya Lindqvist: <attached: 00000027-PHOTO-2026-01-15-07-58-12.jpg>
[15/01/2026, 07:59:53] Maya Lindqvist: This is the bathroom ceiling this morning. The damp is getting worse without the heating on.
[15/01/2026, 09:30:30] Tom Hartley: That was there before you moved in
[15/01/2026, 09:41:47] Maya Lindqvist: It wasn't. It's not in the inventory photos either. I can send you those.
[15/01/2026, 09:58:46] Tom Hartley: Let's deal with the boiler first
[19/01/2026, 16:10:10] Maya Lindqvist: Dave came today. He topped up the pressure and it's running, but he told me he still hasn't been given the part to fit.
[19/01/2026, 16:14:38] Maya Lindqvist: Do you know when it's arriving?
[20/01/2026, 08:15:45] Tom Hartley: <attached: 00000034-AUDIO-2026-01-20-08-15-33.m4a>
[20/01/2026, 08:51:57] Maya Lindqvist: Tom, you told me on the 13th to buy heaters and that you'd take the cost off February's rent. You also said I didn't need to pay the full rent until it was fixed.
[20/01/2026, 08:52:04] Maya Lindqvist: It's still in this chat.
[20/01/2026, 10:30:30] Tom Hartley: I don't remember saying that
[20/01/2026, 10:31:37] Tom Hartley: Rent is due on the 1st as normal please
[24/01/2026, 22:17:59] Maya Lindqvist: Heating's off again. Same code.
[25/01/2026, 11:02:14] Tom Hartley: It's the weekend Maya. I'll call Dave on Monday.
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