Refund policy
If something goes wrong with your record, email [email protected] and we'll fix it or refund you.
Before you pay
You can read your whole chat free, and you see the exact price before you pay. Chat on File also tells you if files from the chat are missing from your export, so you can export it again first.
How to ask
Email [email protected] from the address you paid with. Tell us the record's title and what's wrong. Please don't send the chat or the PDF unless we ask for them.
What happens next
We'll look at it and either fix the record or refund you. A refund goes back to the card or account you paid with, through Stripe.
If making your PDF fails
You'll see that on the record's page, with a button to try again. If it still fails, email us.
Your rights
This policy doesn't take away any rights you have under consumer law in your country.